SPOONER MOVEMENT PLUS™ MEMBERSHIP AGREEMENT

TERMS AND CONDITIONS 

 As a Member of Spooner Movement Plus™, you have a choice to select one of our current plans: “Access”, “Achieve” or “Excel”  

  • Each program is available as a month-to-month subscription 
  • Your care will be supervised and coordinated by a physical/occupational therapist 

MEMBERSHIP PLANS AND BENEFITS 

Access Plan: 
  • Individual Subscription 
  • Month to month commitment 
  • Includes access to scheduling (available 12/2022), in-app messaging with therapist via phone, direct message or video 
  • Custom home exercise program after evaluation/re-evaluation with therapist (either telehealth or in-clinic) 
  • Member priced discounts for in-clinic or telehealth visits OR utilization of health insurance for in-clinic visits* 
  • Private account to manage membership and payments 

Additional Access Member Benefits: 

  • Access to Spooner Mobile Application (iOS & Android) (available 12/2022) 
  • Upgrade at any time (effective immediately after purchase) 

*Physical therapy/Occupational therapy sessions available include: in-clinic/telehealth sessions and spot treatments (for example cupping, dry needling, instrument assisted soft tissue mobilization, manipulation, therapeutic taping (kinesio® and others), and complex dry needling). Visits under insurance are subject to your eligibility and benefits within your plan’s coverage and CANNOT be switched to member pricing after the visit has been completed. 

 Achieve Plan: 
  • Individual Subscription 
  • Month to month commitment 
  • Includes one in-clinic or telehealth visit per month with a Spooner therapist 
  • Member pricing for additional in-clinic visits and telehealth visits* 
  • Includes access to scheduling (available 12/2022), chat features with therapist, custom home exercise program 

 Additional Achieve Member Benefits: 

  • A member may carry over unused membership visits up to ten in total 
  • Should a member carry the max of ten visits, one visit will be available the following month for a total of eleven, representing the maximum visit number possible under the plan 
  • A switch from “Achieve” membership to “Access” membership voids any carry over visits (visits must be used by the end of the pay cycle on Achieve). 
  • Access to Spooner Mobile Application (iOS & Android) 
  • Ability to change plans month to month or upgrade anytime (an upgrade is effective immediately)  
  • Upgrade from “Achieve” to “Excel”  

*Additional physical therapy/occupational therapy sessions include: in-clinic/telehealth sessions and spot treatments (for example cupping, dry needling, instrument assisted soft tissue mobilization, manipulation, therapeutic taping (kinesio® and others), and complex dry needling). If a member chooses to elect spot treatments as part of their plan of care, these are paid at member rates and do not count as Achieve visits. 

**Members CANNOT utilize health insurance concurrent with this plan 

 Excel Plan: 
  • Individual Subscription 
  • Month to month commitment 
  • Includes five in-clinic and/or telehealth visits per month with a Spooner therapist. 
  • Member pricing for additional in-clinic visits and telehealth visits* 
  • Includes access to scheduling, chat features with therapist, custom home exercise program 

 Additional Excel Member Benefits: 

  • A member may carry over unused membership visits up to ten in total 
  • Should a member carry the max of ten visits, five visits will be available the following month for a total of fifteen, representing the maximum visit number possible under the plan 
  • A switch from “Excel” membership to “Access” membership voids any carry over visits (visits must be used by the end of the month on Excel) 
  • Access to Spooner Application (iOS & Android) 
  • Ability to change plans month to month or upgrade anytime (an upgrade is effective immediately) 

*Additional physical therapy/occupational therapy sessions include: in-clinic/telehealth sessions and spot treatments (for example cupping, dry needling, instrument assisted soft tissue mobilization, manipulation, therapeutic taping (kinesio® and others), and complex dry needling). If a member chooses to elect spot treatments as part of their plan of care. These are paid at member rates and do not count as Excel visits. 

**Members CANNOT utilize health insurance concurrent with this plan 

 

ADDITIONAL TERMS AND CONDITIONS OF MEMBERSHIP SUBSCRIPTION: 

Subscription – Automatic Monthly Renewal Terms: By purchasing a monthly subscription, you agree to pay the first month charges at sign up and thereafter that Spooner will automatically bill your monthly subscription fee to your credit card on file in the next billing cycle. Spooner will continue to automatically bill your monthly subscription fee to your credit card each month at your monthly subscription rate. You accept responsibility for all recurring charges until you cancel your subscription. We explain how to cancel your monthly subscription below in the section “Cancellation Policy.” 

Minors: Any Member who is under the age of 18 must have a parent or legal guardian co-sign and guarantee this Agreement. The co-signer, along with the Member, agrees to be bound by all the terms and conditions of the Agreement. Each member must have a unique membership and a parent or guardian must accept financial responsibility for the account. Communication regarding the minor member’s account will be sent to the email address and phone number provided by the parent or guardian during the registration process. 

Fees and Billing: Prices are quoted in U.S. dollars. You agree to pay in full the price for each of your purchases of a service or product by credit card or debit card to Spooner as each payment, if any, is due. You agree to pay all applicable taxes, if any. If Spooner does not receive timely payment from your credit card or debit card issuer or its agents, you agree to pay all amounts due upon demand by us. 

Health Insurance Benefits: SpoonerMovement Plus plans that include in-clinic visits (“Achieve” and “Excel”) must be used independent of any health insurance benefits or third party payer. If you prefer to use your health insurance benefits for physical/occupational therapy services, you may choose the “Access” membership or cancel your plan (see terms below). 

Federal Insurance Plans: If your primary health insurance coverage is provided by a state or federally funded insurance plan, you are not eligible to purchase an Achieve or Excel membership. These plans include but are not limited to: Medicare Part B, Tricare, VA and AHCCCS. As a contracted provider with these plans, Spooner is required to bill for therapy services within the covered benefits through the insurance plan. It is your responsibility to inform Spooner if you have coverage by any state or federally funded insurance plan.  

Membership changes: Members can place account on hold through two options, including a military freeze and a medical freeze. Members cannot place an account on hold without reasonable documentation as seen below. No charges will occur for the duration of either of the two freeze options, and will automatically be charged after successful completion of the time durations for each freeze. While the account is on freeze, members will have access to the following:  

  • Access to the Spooner Movement Plus application 
  • Ability to contact the Member Therapist through phone, email, or chat. 

Military Freeze: With a copy of military orders, we can immediately place a membership on a military freeze for a maximum of 12 months. No service fee or monthly dues apply for military freezes. Carryover visits will remain in place and can be used after reactivation. Member will not accrue more visits each month unless account is active. 

Medical Freeze: With a copy of your physician’s directives, we can immediately place a membership on a medical freeze for a maximum of 3 months. No service fee or monthly dues apply for medical freezes. Carryover visits will remain in place and can be used after reactivation. Member will not accrue more visits each month unless account is active. 

Declined Credit Cards: In the event your credit card on file is declined, you will stop receiving all member services until the credit card payment is received. Members will have 5 days to remedy the credit card information, after which the remaining amount will be subject to the collections process. 

Cancellation Policy 

Access, Achieve and Excel memberships may be cancelled at any time through the Spooner Movement Plus application. Upon cancellation, member benefits will remain in place until the last day of the current billing cycle. You will not be eligible for a refund for membership fees paid prior to the date of cancellation, and there will be no prorated amounts refunded. Achieve and Excel member carryover visits will remain in place until the last day of the current billing cycle. Any unused visits will be forfeited at the end of the membership period. 

You can log in to your Spooner Movement Plus account and follow the cancellation procedures described there. Alternatively, you can cancel your subscription in writing by mailing a cancellation notice to:  

Spooner Movement Plus
14287 N. 87th Street
Suite 220
Scottsdale, AZ 85260 

Termination within 3 days of Membership Activation: Members may cancel their membership within 3 days of signing up for their membership. If we receive your notice within 3 days of activation of your membership and no benefits have been used, we will refund any paid membership fees or dues. If benefits have been used within those 3 days, the membership fees will be refunded and the individual will owe for the services rendered in that time frame according to our pay-as-you-go/non-member rates. 

Transfer Prohibited: You may not transfer or sell your Spooner Movement Plus account or username to any other party. You are fully responsible for all activity associated with your Spooner Movement Plus account and username. 

Program Modification/Discontinuation: Spooner may modify Spooner Movement Plus at any time, including adding or eliminating Spooner services that are included in member benefits. In the event that you no longer wish to participate in Spooner Movement Plus after any such modification, you may terminate your participation in accordance with the Section “Cancellation Policy.” In addition, Spooner may discontinue Spooner Movement Plus at any time. In the event Spooner discontinues the Spooner Movement Plus program, Spooner will refund a pro-rated portion of any prepaid annual or monthly subscription fees based on the number of days otherwise remaining in your subscription. Refunds will be calculated based on the effective date of Spooner’s discontinuance of Spooner Movement Plus. 

Agreement: This agreement supersedes any and all prior written or oral agreements between you and Spooner relating to your membership in Spooner Movement Plus. This agreement shall be governed by and construed in accordance with the laws of the state of Arizona. 

Notice To Members: Member holder of this Agreement is subject to all claims and defenses, which the debtor asserts against the seller of goods and services, obtained pursuant hereto or with the proceeds hereof. Recovery hereunder by the debtor shall not exceed amounts paid by the debtor hereunder. 

Do not enroll in a Spooner Movement Plus Membership before reading this agreement in its entirety. The Member is entitled to a copy of this Agreement. The Member acknowledges having been told: (A) That this document is a contract and will become legally binding upon its acceptance by Spooner; (B) the terms and conditions of this Agreement; (C) that the Member acknowledges that the Member has examined the facilities and that the Member accepts them in the present condition, and the Member assumes any and all risk involved in the use of the facility and equipment; and (D) there are no warranties either expressed or implied which extend beyond this Agreement. 

By completing a Spooner Movement Plus membership transaction, the Member agrees that they have read, understand and agree to be bound by the attached rules and regulations as part of this Agreement, as may hereafter be amended by Spooner, in its sole discretion. 

If any part of this Agreement is held invalid or unenforceable, the remainder of this Agreement shall remain in full force and effect. 

You, the buyer, may cancel this Agreement at any time prior to midnight of the third business day, after the date of this Agreement, excluding Sundays and holidays. To cancel this Agreement, provide notice of cancellation in accordance with the Section “Cancellation Policy.” 

Any Member who is under the age of 18 must have a parent or legal guardian co-sign and guarantee this Agreement. The co-signer, along with the Member, agrees to be bound by all the terms and conditions of the Agreement. 

updated 11.8.2022