FAQs
Physical therapy is the treatment of disease, injury, or dysfunction by physical methods such as massage, heat, and exercise.
Our treatment philosophy at Spooner is a commitment that we make to each other, to our patients, and to our community to improve others’ lives through movement. Our team of movement specialists knows that each individual is unique and requires a plan that is tailored to their needs. The foundation of our assessment is grounded in the principles of Applied Functional Science® (AFS), and we address injuries and dysfunction both locally and at the source of breakdown. Our team uses movement to help achieve success. We always strive for the greatest possible outcomes, and we promise an exceptional patient experience.
Learn more about Specialties and Services offered at Spooner!
Arizona is a Direct Access state, meaning you can come to Spooner for any musculoskeletal concern without a referral or a prescription from your physician. We hope to be your first call for any and all of your musculoskeletal needs, aches, or pains.
While we are excited to help everyone, your insurance provider may still require a referral in order to subsidize your visit. We recommend familiarizing yourself with your health insurance benefits by calling your insurance provider. If you plan to pay out of pocket, there are no barriers in place to prevent you from receiving the care you need.
Yes! Spooner’s work injury rehabilitation program offers a comprehensive and collaborative approach to meeting the needs of workers injured on the job. Learn more about Works Injury Rehabilitation at Spooner here.
You can schedule an appointment online or call us at 602-497-0800.
Our goal is to connect you with the right therapist, at the best time, and at the most convenient location. You can view our locations, the specialties they provide, the therapists that work at each and the clinic hours here.
Wear comfortable, loose-fitting clothing that allows for ease of movement. Basketball or running shorts, leggings, tee shirts, and sneakers are all acceptable. If you have an injury to a lower extremity that will require examination and/or manual therapy, please bring or wear shorts to your visit.
On your first visit, you’ll need to bring a photo ID, your insurance card, a prescription from your doctor (if applicable). These documents will be used to verify your identity and ensure a smooth billing process. You will not need these documents during your future visits.
Your first scheduled appointment will start with an evaluation by your therapist. Your therapist will conduct an interview, medical history review, and discuss your goals. Next, your therapist will complete a thorough assessment. This assessment may include functional movement or an analysis of your body’s entire kinetic chain.
Together, you and your therapist will develop a treatment plan based on your functional movement goals. At the end of the first visit, your therapist will provide you with a home exercises program and help plan out any future appointments that might be necessary.
During each appointment, you’ll meet with your therapist to review the outcome of your previous appointment, discuss how you’ve been doing since your last appointment and review your successes with your home exercise program. You’ll review current pain levels, stressors and anything else relevant to your plan of care.
Your therapist may perform hands-on and/or instrument-assisted therapies to help improve joint and tissue function. You will also perform specific exercises during your appointment that are designed to teach your body how to move and function in healthy ways.
Your therapist will review your progress during each visit by measuring your mobility, strength, range of motion, pain levels, successes, or ability to complete functional tasks. Physical measurements are taken to record improved mobility, muscle regeneration and growth. Your therapist will assess not only your physical progress but also your emotional wellbeing as you progress through treatment. Ensuring our patients are succeeding in mind, body, and spirit is a commitment we make to every patient.
These observations will help the therapist in progressing or modifying your treatment as you continue your journey through physical therapy.
Please plan to arrive to your initial evaluation 15 minutes prior to your scheduled appointment time. This will allow us an opportunity to review your new patient paperwork and ensure your questions are answered.
Please plan to arrive 5-10 minutes prior to any follow-up appointments.
Recovery time is unique to you and does vary on a case-by-case basis. Some patients can expect 6-8 weeks of therapy. Cases that are more complex will likely remain in physical therapy longer.
If you are going to be late or unable to make an appointment, please call the clinic at your earliest convenience as a courtesy to your therapist. We request a 24 hour notice for cancellations, so we are able to adjust the schedule and provide an opportunity for other patients to see your therapist.
Missed appointments or failures to notify the clinic at least 24 hours in advance of your appointment may be subject to a $25 cancellation fee.
We understand that life and professional/personal responsibilities can cause complications in your schedule. If you are running late to an appointment, please communicate with your therapist and front office to ensure open dialogue. If possible, our team will gladly make the adjustments necessary to ensure uninterrupted care.
Spooner accepts over 35 insurance plans. View the list of in-network insurance plans.
Absolutely! At Spooner, you don’t need insurance to access high-quality physical therapy. We offer self-pay options that allow you to receive the care you need without going through your health insurance plan.
Whether you’re uninsured, have a high deductible, have exhausted your insurance benefits, or simply prefer to pay directly for your care, our team is here to help you move better and feel better.
Spooner offers transparent self-pay pricing so you know what to expect before beginning treatment.
Our standard self-pay rates are:
Initial Evaluation: $175
Follow-Up Visits: $130 per visit
For patients who anticipate needing multiple visits, our Movement Plus membership offers access to discounted visit packages that can help reduce the overall cost of care.
Yes! Many patients choose to pay directly for physical therapy rather than use their insurance benefits.
Self-pay may be worth considering if you have a high deductible, limited physical therapy benefits, or want to pursue treatment or movement goals that aren’t covered by your insurance plan.
Our team can help you understand your payment options so you can make an informed decision about your care.
Certain insurance plans, including Medicare, may have restrictions on self-pay arrangements for covered services. Our team can help determine which options are available to you.
Running out of insurance-covered visits doesn’t necessarily mean your recovery has to stop.
If you’ve reached your insurance plan’s visit limit but still have goals to accomplish, Spooner offers self-pay options that allow you to continue working with your therapist.
Our Movement Plus membership may be an especially valuable option for patients who need additional visits to complete their rehabilitation or continue making progress.
Movement Plus is Spooner’s annual membership program designed to provide more affordable access to physical therapy and other movement services.
For $89 per year, members can purchase discounted physical therapy visit packages, making it easier to plan and pay for care outside of insurance.
With no monthly membership fees, Movement Plus provides a flexible way to access the Spooner team when you need us.
An active annual membership is required to purchase and use discounted visit packages. Any unused package visits expire when your membership expires.
Physical therapy is generally an eligible expense for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) when it meets applicable medical-expense requirements.
Eligibility can depend on your specific plan and the services you receive. We recommend confirming coverage with your HSA or FSA administrator before scheduling.
In most cases, your insurance plan has some level of physical therapy benefit to cover or offset the out-of-pocket costs associated with your therapy visits. With insurance, you are responsible for any out-of-pocket expenses related to your appointment. These expenses will vary and are determined by your health insurance plan. These typically include any co-pay, deductible, and/or co-insurance.
Because transparency is important to us, we make every effort to verify benefits and communicate your responsibility to you prior to your initial evaluation. We also encourage you to check your plan details, know your payment responsibilities as outlined in your plan, and communicate your needs to your insurance provider.
Medicare patients: Physical therapy is covered by your Medicare plan. Your physical therapist or hand therapist will work with you to develop a Plan of Care that meets Medicare requirements. If you have questions about your Medicare benefits, please feel free to discuss with your clinics front-office team or your therapist.
Workers’ Compensation patients: Your medical expenses are covered under Arizona Workers’ Compensation Law.
Movement Plus is Spooner’s annual membership program designed to provide more affordable access to physical therapy and other movement services. With an annual membership ($89 per year), members can purchase discounted physical therapy visit packages, making it easier to plan and pay for care outside of insurance.
With no monthly membership fees, Movement Plus provides a flexible way to access the Spooner team when you need us.
An active annual membership is required to purchase and use discounted visit packages. Any unused package visits expire when your membership expires.
LEARN MORE ABOUT MOVEMENT PLUS
At your Spooner clinic, we are able to accept credit cards, debit cards, and mobile payments.
We request that payments made in cash or check be mailed to our billing team along with your statement.
PO Box 4570
Scottsdale, AZ
85261
Payment for patient responsibility (co-pay, deductible, and/or co-insurance) is due at the time or care.
For billing questions, disputes, or requests for financial assistance, contact us by emailing billing@spoonerpt.com or by calling the Patient Statement Line at 480-551-4977.
There are several options available to you for making a payment:
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- Online payments can be made through our Payment Portal
- Phone payments can be made by calling the Spooner Patient Services Line at 480-551-4977
- Credit card or debit card payments can be made at your Spooner clinic or can mailed using the form and address included with your statement.
- Cash, check, or cashier’s check can be sent through the mail using the address on your statement.
PO Box 4570
Scottsdale, AZ
85261
Payment plans and scheduled payments can be set up by calling the Patient Services Line at 480-551-4977. All payments will be tracked by the Spooner team and will conclude once the outstanding balance is paid in full.
Movement Plus membership payments should be handled through the Movement Plus web portal.
